"Welcome to cancermedicine.in ("cancermedicine.in", "Phoenix Pharmex", "the Website", or "our platform"). Our Website is operated and headquartered in Mumbai, India.".
1.1 Phoenix Pharmex, a company registered under Indian law with its registered address at CS 48, 2nd floor, Metro Plaza, Netivali Kalyan East - 421306 Near Metro Mall, operates an online marketplace at https://cancermedicine.in/. The Platform serves as a facilitator for various vendors to offer their Products and/or Services, allowing users (“User” or “Users” or “you”) to purchase these offerings.
1.2 This delivery and shipping policy (“Policy”), along with the Terms and Conditions [accessible at https://cancermedicine.in//terms.html], outlines our approach to delivering and shipping Products purchased on the Platform.
1.3 We offer shipping and delivery services for our Products nationwide across India. Our goal is to provide an excellent customer experience by partnering with top logistics service providers to handle your orders efficiently and ensure a seamless delivery process. We endeavor to deliver Products to you in a timely manner, making every effort to meet your expectations.".
1.4 When you choose to utilize the Platform or make a purchase, you automatically consent to abide by the terms outlined in this Policy without any alterations. We recommend reviewing and comprehending the terms of this Policy each time you visit the Platform. If you disagree with the terms set forth in this Policy, it is advisable to refrain from using, accessing, or conducting transactions on the Platform.
2.1 To ensure timely shipping and delivery of Products, we collaborate with third-party logistic service providers ("Logistic Partners"). Upon successful processing of your Product order on the Platform, we will furnish you with the relevant details of the Logistic Partner responsible for handling the shipping and delivery. Our standard dispatch timeframe typically spans 24 hours from the moment you place your Product order on the Platform. Additionally, you will receive an estimated delivery timeline upon order confirmation, displayed on the confirmation page. Subsequently, we will notify you of your order's dispatch via the email address and/or mobile number provided or registered with us. While we primarily rely on Logistic Partners for Product delivery, we retain the option to ship and deliver Products independently, without involving any Logistic Partners or third-party service providers..
2.2 While we strive to deliver our Products throughout India, there may be instances where certain areas are deemed unserviceable at our discretion. In such cases, neither we nor our Logistic Partners will provide shipping and delivery services to these areas, and orders may not be processed on the Platform. Users will be notified if their area is deemed unserviceable at the time of placing an order. Additionally, users can verify the serviceability of an area by entering the relevant pin-code on the Platform.
2.3 To ensure timely delivery, we may request specific information such as your name, shipping address, billing address, landmarks, and contact details. It is your responsibility to ensure that all information provided on the Platform is accurate and complete for proper identification of the delivery location. Failure to provide accurate information may result in delivery issues, for which you bear full liability. We are not liable for any consequences arising from inaccurate or incomplete information provided by you.
2.4 We will make every effort to deliver the purchased Product within the estimated delivery timeline. If you are unavailable to accept delivery, our Logistic Partners will attempt delivery a maximum of three times over 3 days. If all attempts fail, we reserve the right to cancel the order at our discretion and initiate a return of the Product. Shipping and delivery charges incurred by us may be deducted from any subsequent refund processed after such cancellation.
2.5 While we strive to ensure timely delivery, delays may occur due to factors beyond our control, including logistical issues, adverse weather conditions, political disruptions, acts of God, or other unforeseeable circumstances.
2.6In case of delays, we will endeavor to notify you by sending an email to your registered email ID and/or a message to your mobile number. However, we do not accept liability for any consequences resulting from our failure to inform you of delays in the delivery of purchased Products on the Platform. Additionally, we are not obligated to compensate you for any claims arising from delays in shipment, delivery, or use of purchased Products.
2.7 We aim to collaborate with Logistic Partners, employees, and agents who uphold the highest standards of ethics and integrity, demonstrating professionalism, competence, and courtesy. It is acknowledged that the actions or inactions of delivery individuals are beyond our control, and we cannot monitor every delivery executive. As we facilitate the delivery of purchased Products, we are not liable for any acts or omissions by our delivery agents, employees, or personnel, nor by the Logistic Partner or their employees, agents, or personnel. This includes issues such as service deficiencies, incorrect deliveries, delivery delays, or package tampering. Any disputes between you and our delivery personnel or the Logistic Partner's personnel must be resolved independently, and you agree not to hold us responsible for such matters.
2.8 Upon placing an order on the Platform, we process the order and hand over the purchased Product to our Logistic Partner. Once the Product is handed over, you will receive a unique tracking identity number, allowing you to track the delivery status. You can use this tracking number on the Platform or the Logistic Partner's website to monitor the status and location of your Product, along with its estimated delivery time. Our customer service team coordinates with the Logistic Partners to ensure prompt delivery and endeavors to update the tracking status of purchased Products in real-time. Please note that we engage third-party service providers for deliveries, and therefore, we do not guarantee the accuracy of the tracking status, as it may be subject to inconsistencies due to time lags or technical difficulties beyond our control.
2.9 We retain the right to impose shipping fees on Products as necessary. These charges may fluctuate based on factors such as Product value, type, delivery location, and payment method. By using the Platform, you authorize us to collect shipping and delivery fees on behalf of the Logistic Partner for their service. If a shipping fee is levied for Product delivery, it will not be refunded in the event of a return request, except in cases where a defective, damaged, deficient, or incorrect Product has been delivered (subject to our sole discretion and verification). Upon delivery of purchased Products, the title and risk associated with them transfer to you.
2.10 Returns of purchased Products are managed through our reverse-logistics partners. Once a return request is submitted and acknowledged on the Platform, our reverse-logistics partners will arrange for the collection of the Products from you. We process returns and exchanges in accordance with our Cancellation, Return, and Refund Policy.
Orders are typically processed and you can expect to receive your medicine within 3 to 5 working days from the date your payment is credited to our account.
Our minimum delivery timeline refers to the shortest estimated time it takes 3 days for your order to reach its destination. This timeline may vary depending on factors such as the shipping method selected and the destination address. Please refer to the estimated delivery date provided at checkout for more accurate information.
The maximum delivery timeline represents the longest estimated time it may take for your order to be delivered. While we make every effort to ensure timely delivery, unforeseen circumstances such as customs delays or extreme weather conditions may impact shipping times. We appreciate your patience and understanding in such situations.
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to track the status of your delivery online.
We offer international shipping to select countries. Please note that additional fees, such as customs duties or import taxes, may apply depending on the destination country's regulations. Customers are responsible for any customs-related charges incurred.
For any inquiries or concerns regarding the shipping and delivery of Products outlined in this Policy, please contact our customer support team using the following details:
Contact Details: Email: info@phoenixpharmex.com
Phone: +91 8108107520